Delivery, returns and payment methods

 

Payment methods
To pay for the ordered products you can choose from the following payment methods:

1. Online payment by card
You can make online payment with your card, in complete security through the Netopia Payments online payment processor.

Accepted cards  VISA si MASTERCARD.

  1. Cash, upon delivery / refund upon receipt of the package
If you have chosen to pay cash / cash on delivery, after placing the order you will receive by e-mail the relevant information for your order, in the form of an invoice, and you will pay for the product to the person making the delivery. Pay the value of the order to the courier when receiving the package. If you are not at the address when the courier arrives, you can call another person to receive it.


Delivery methods

Your orders are shipped through a courier company in Romania. Delivery will be made within 3-5 days from the date of placing the order and if the product is pre-ordered, the order will be delivered in 15 days.

Delivery fees are as follows:
1. Fast courier in the country, the applied fee is 20 lei.

For parcels exceeding 10 kg, courier companies charge 1 lei (VAT included) for each extra kilogram.

If the client is not in the standard area of ​​the courier, an additional 35 lei is charged

Careful! FREE SHIPPING campaigns do not include international orders.


The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 working days from receiving the product or, in case of services, from concluding the contract, in accordance with the provisions of Ordinance no. . 34/2014.

If you understand to exercise this right you have the following obligations:

- to return the purchased product, in the original packaging, undamaged, sealed, at your expense. We receive returns only by express courier. Your return must reach the address specified on the Contact page.

- to return the purchased product in working condition, undamaged, in the condition in which it was delivered to you.